Refund policy

Returns and refunds policy

Your right to change your mind. If you're buying as an individual, you have 14 days from the day you receive your goods to tell us you want to cancel your order. You then have a further 14 days to send the items back to us. Contact us at myfirstclassprint@gmail.com with your order number to start a return.

Return costs. You pay the cost of returning goods unless they're faulty or not as described. Please pack the items carefully so they aren't damaged on the way back, and keep proof of postage.

Condition of returns. Items should be unused, unmarked and in their original condition. We can reduce a refund if an item has lost value because it was handled more than needed to check it.

Refunds. We refund you within 14 days of getting the items back, or of you showing proof you've sent them, using the original payment method. The refund includes the standard delivery cost, but not any extra cost for a faster delivery service you chose.

Faulty or damaged items. If your item is faulty, damaged or not as described, contact us at myfirstclassprint@gmail.com and we will repair, replace or refund it, as required by consumer law. Your legal rights are not affected by this policy.

Digital downloads. Once you've started to download a digital product, you can no longer cancel the order, because you agreed to this at checkout. If there's a problem with the file, contact us and we will fix it or refund you.

Mistakes. If we sent the wrong item, contact us and we'll put it right at our cost.